Your privacy matters — learn how Heartland Host collects, uses, and protects your information.
Privacy Policy
Last Updated: November 2025
Heartland Host (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website — https://heartlandhost.com — or use our web‑hosting and domain services.
Billing/payment information: stored and processed securely through our third‑party payment processors (e.g., PayPal, Stripe).
Support communications: details you share when contacting our support team.
b. Information Collected Automatically
Server and usage data: IP addresses, browser type, operating system, referral URL, access times.
Hosting activity logs: for cPanel, FTP, MySQL, and email activity — used strictly for security and diagnostic purposes.
Cookies and similar technologies: for maintaining sessions and improving functionality.
2. How We Use Information
Provide and manage hosting accounts and customer support.
Process payments and issue invoices.
Improve website performance and user experience.
Detect, prevent, and address technical issues, abuse, or fraud.
Comply with legal obligations under applicable U.S. and international laws.
We do not sell or lease your personal information.
3. Data Sharing and Disclosure
We may share limited information with:
Trusted service providers (e.g., payment gateways, CDN, client management / billing software such as WHMCS) under strict confidentiality.
Law enforcement when required by valid legal process.
All third‑party services are vetted to ensure compliance with data‑protection standards such as GDPR and PCI‑DSS.
4. Cookies
Cookies help us remember preferences, manage logins, and analyze traffic statistics. You can disable cookies in your browser, but functionality may be limited.
5. Data Retention
Account data is retained as long as your hosting account remains active. Server logs and backups are kept for a limited time (generally 30–90 days) before secure deletion unless required for fraud or abuse investigation.
6. Security
We use SSL encryption, restricted administrative access, firewall protection, and regular system updates to safeguard your data. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction (GDPR / CCPA / etc.), you may:
Request access to, rectification, or deletion of your data.
Withdraw consent (where applicable).
File a complaint with your local data‑protection authority.
Our website may contain links to other sites. We are not responsible for their content or privacy practices.
9. Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect information from children under 13.
10. Changes to This Policy
Heartland Host may update this Privacy Policy from time to time. The latest version will always be posted on https://heartlandhost.com/privacy-policy with an updated “Last Updated” date.
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